Range Freely

Support

Range Freely: ECG Recorder — support, questions and bug reports.

Write to support@rangefreely.app. A real person reads it. If you're reporting a problem, the session date and your iPhone model help more than anything else.

Common questions

Which chest strap do I need?

A Polar H10, or another ECG-capable Bluetooth chest strap. The H10 is the one we develop and test against. An optical wrist sensor — including Apple Watch's — cannot produce an ECG waveform, so it won't work for what this app does.

Do I need an Apple Watch?

No. The watch app is a companion for starting, stopping and marking a session from your wrist. The iPhone app is complete on its own.

Where do my recordings live?

On your iPhone, inside the app's own storage. There is no account and no cloud sync. A session leaves your device only when you export or share it yourself. See Privacy.

How do I get my data out?

Open a session in Review and use the share button: a review PDF, or a Kubios-ready CSV — raw, or with cleaning applied. Both go through the normal iOS share sheet, so you can mail them, drop them in Files, or send them to any app you already use.

Why is the DFA α1 box empty?

Because the reading wouldn't mean anything yet. α1 needs you warmed up — past a mid-Zone-1 heart rate, held for about three minutes, with a clean signal. It is not that you have to work hard; it is that at rest your breathing dominates the beat-to-beat signal. Until those conditions are met the app holds the number back and tells you what it's waiting for, instead of showing you something confident and wrong.

The strap dropped out mid-session. Did I lose the recording?

No. Recording continues and the app reconnects to the strap on its own; the gap is recorded as a gap. Your session is written to disk continuously, not held in memory until you stop.

Can it tell me if something is wrong with my heart?

No, and it doesn't try to. See the note below.

Something else?

Email support@rangefreely.app. Feature requests are welcome and get read even when the answer is "not yet."

Not a medical device. Range Freely apps are training and general-wellness tools. They are not intended to diagnose, treat, cure, or prevent any disease or condition, and nothing they show you should be used to make a medical decision. If something about your heart concerns you, talk to a clinician. If you think you may be having a medical emergency, call your local emergency number.